Hundreds of tourists stranded in Mexico after airline ends service Sun Country now says it will reimburse some costs for stranded Mexico fliers Detroit Lakes couple forced to spend extra $2000 on flights home after being stranded in Mexico by Sun Country Sun Country offers to pay return-trip expenses for passengers stranded in Mexico last weekend Sun Country finally admits that it screwed up

Hundreds of tourists stranded in Mexico after airline ends service

Hundreds of travelers were stranded in Mexico after Sun Country Airlines canceled flights due to a storm in Minneapolis.

Mayra Moreno Tuesday, April 17, 2018 MEXICO -- Hundreds of travelers were stranded in Mexico after Sun Country Airlines canceled flights due to a storm in Minneapolis. That wasn't a huge surprise — the Pettits were getting pictures of the massive April snowstorm from folks back in Minnesota. Aviation analysts reported in December that the Transavia deal was still in place when the airline was sold from Minnesota owners to Apollo Global Management.

It was the end of its vacation season. Fortunately, Minnesota’s two U.S. senators agree. DFL Rep. With hindsight, we should have flown a rescue flight to MZT as service options are limited. EVENTS NEWSLETTERS MAGAZINE INC. Most Viewed Curious Neighbor Thwarts Kidnapping Attempt Newly-released video captures the harrowing attempted kidnapping of a Twin Cities woman in a small Washington County town last April.

Sun Country now says it will reimburse some costs for stranded Mexico fliers

Instead, Sun Country offered its passengers a full refund of their roundtrip airfare and asked them to find their own flights own. Sun Country, based in Eagan, Minnesota, said the flights from Los Cabos and Mazatlan said that the flight canceled Saturday was the last of the season. But late Saturday, April 14, Pettit said she got another email from the airline: "Due to the weather and that our seasonal service has ended, you will now need to make arrangements to get home.

Detroit Lakes couple forced to spend extra $2000 on flights home after being stranded in Mexico by Sun Country

Flickr/redlegsfan21 Sun Country Airlines left dozens of passengers stranded in Mexico over the weekend. In addition, the stranded travelers complained about the airline's overburdened customer service lines which did not function properly. RELATED: Passenger account from inside Southwest plane The passengers were left to find another return flight home. We apologize for any inconvenience." They were stranded.

New Iron Range-inspired restaurant to open on Grand Avenue in St. Paul International Airport, airline officials announced that the canceled flights were the last it had scheduled to fly from Mexico this season. Marty Davis, former Sun Country board chairman, told an editorial writer Tuesday that “nothing justifies leaving the customer there. This U.S. We have a special email address set up and staff dedicated to assist those passengers.

Sun Country offers to pay return-trip expenses for passengers stranded in Mexico last weekend

After 250 passengers had to find their own way home, chief executive says Sun Country needs to find ways to "handle stresses to our system."

Sheriff: Pedestrian Killed In Blaine Crash A pedestrian is dead after a crash Tuesday night in Fridley. A blizzard at the airline's home base in Minneapolis-St. In addition, Bricker said that his airline does not have any interline agreements in place that would have allowed them to book passengers on another airliner. Sun County offered full refunds, but many may take up to a week to process. Pettit, her husband and their two kids had been promised a refund on the flight to Minnesota they didn't take, but the tickets apparently didn't guarantee a flight home.

Sun Country finally admits that it screwed up

Airlines should not be allowed to abandon passengers in a foreign country.

Sun Country’s call center was overwhelmed and understaffed. Graffiti Artists Targeting MnDOT Highway Signs Some graffiti artists are making state property their canvas, and it could cause problems for drivers. Paul International Airport forced Sun Country to cancel dozens of flights. Copyright © 2018 Insider Inc. According to reports, airlines are not required to get you another plane or a hotel room if flights are canceled.

Full text: Sun Country CEO's e-mail to employees about stranded fliers

Buying a ticket doesn't guarantee you a seat on a plane. On Tuesday, Klobuchar and Smith sent a letter demanding answers. Year-Old Man Charged For Touching Himself In Como Zoo Bathroom A 66-year-old St. Including the last of its seasonal flights to Mexico, stranding the passengers. All rights reserved. Click here for more stories, photos, and video on airlines and the airline industry. A letter to the Department of Transportation from Minnesota DFL U.S.

This US Airline Stranded More Than 200 Passengers in Mexico (and Never Came Back To Pick Them Up)

Was this the wisest approach to customer service?

We cannot apologize enough to those passengers who were hit by the one-two punch of an April snowstorm and the seasonality end-date of our winter schedule. But nothing will really change. First of all, you make them whole,” Klobuchar said. “You reimburse them for their costs of getting home. Paul man was arrested for explicit behavior in a bathroom at Como Zoo Sunday. The airline has offered passenger a full refund of their round-trip airfare.

Correction: Spring Storm-Stranded Vacationers story

Of course, Sun Country could have chartered a plane or two in order to bring back its customers. Correction: An earlier version of this article misattributed the decision to cut the 350 service staff jobs at Sun Country Airlines. Facing an epic public relations disaster, Bricker acknowledges the company should have flown a rescue flight down to Mexico to accommodate returning passengers. Year-Old Killed In Fridley House Fire The Anoka County’s Sheriff’s office said at least one person was killed in a house fire in Fridley Tuesday night.

Senators Demand Answers From Sun Country After Travelers Stranded

Criticism over the move by Sun Country to leave 250 passengers stranded in Mexico may soon be heard on the floors of the United States Congress.

She also mentioned that Sun Country recently got rid of, oh, 350 members of its service staff. It was made by the airline prior to its acquisition by Apollo Global Management. Klobuchar adds that the aviation bill is up for renewal in Congress soon. Family Identifies Victim In Fatal Fridley Fire A Fridley family is mourning the loss of their 24-year-old son after he was killed in a fire on Tuesday night.

An airline stranded dozens of passengers in Mexico after deciding not to send a plane to pick them up

Sun Country Airlines is telling dozens of angry passengers to find their own way home from Mexico.

I want to hear from our federal transportation officials about what can be done to prevent it from happening again. Published on: Apr 17, 2018 More from Inc. Bill Hudson Facebook Follow on Twitter Bill Hudson has been with WCCO-TV since 1989. Are We Witnessing The Death Of Big Department Stores? Paul International Airport, forcing airlines, Sun Country included, to cancel hundreds of flights. Photo courtesy of the Pettit family 1 / 2 U.S.

Sun Country faces 'crisis' after telling stranded Mexico fliers to find own way home

Most calls were bounced (busy signal) beginning Saturday all the way through Monday. Sponsored Financial Content CHANNELS STARTUP GROW LEAD INNOVATE TECHNOLOGY MONEY INC. The native of Elk River, Minn., says Channel 4 is the station he grew up with and aspired to work for.... The retail world has lost another department store. Unfortunately, Sun Country's service to Los Cabos and Mazatlan is seasonal in nature and the canceled flights were last ones of the season.

But like a rental car, those planes must go back, and those flight crews move on. Paul couple finally arrived, after 10 hours in three airports, at their St. The airline’s wholly inadequate excuse? But no way home? We've been in the role and know its difficulties. We're working hard to dig ourselves out of the situation. VIDEO MORE INC. Notify me of new comments via email. CBS Broadcasting Inc.